Program Manager, Amazon Freight

At Amazon, we are always exploring new opportunities to shape our global business. Our Program Managers help us move forward with our best ideas and get everything in place to drive success. As you take on different projects, you'll become an expert in our processes and see your experience evolve. Along the way, you'll work closely with different functions across Amazon and see how working together makes us a leader in what we do.

To be successful in this role, you need a passion for making data driven decisions which will have direct impact on customer experience. Some keys to your success are the ability to be an effective communicator to various audiences. The ability to remain flexible and adapt to learning new tools and systems is instrumental in your role on the team. Our environment is deadline driven, fast paced, and requires you to be detail-oriented and comfortable interacting and working with multiple teams (business and technical).

About the team
Amazon Freight is building a disruptive transportation product with the vision of redefining shipping for its customers. The goal is to develop easy-to-use, reliable and transparent transportation services that raise the customer experience bar relative to all existing shipping alternatives. In doing this, Amazon is deeply studying customer shipping needs and building innovative, market-leading solutions that will organically attract customers towards our services.

As an integral part of the Amazon Freight Less-Than-Truckload (AF LTL) team, the Terminal Manager We are looking for Program Manager to join our team!works to improve carrier and terminal performance for a specific geographical market. The AF LTL team works externally with service providers, offering business and logistics expertise to ensure optimal delivery of service solutions.

We are open to hiring candidates to work out of one of the following locations:

Luxembourg, LUX

Job ID: 2608566 | Amazon EU Sarl - A84

• Maintain high operations standard with cross-dock service partners (both 3P and 1P) on safety, performance, and process compliance.
• Continuous improvement management with Internal cross-dock service partners and development of SOPs
• Project support ensuring AF LTLs requirements are communicated and executed by cross-dock service partners.
• Gathers requirements from appropriate business owners, writes clear and detailed functional specifications, prioritizes features, and drives technical scoping as needed.
• Responsible for compiling standard metrics and reporting for review by internal partner teams.

A day in the life

• Review site performance and define key actions to drive key metric improvement (Safety, Customer Experience, Compliance, among others)
• Manage operational performance for Under-the-Roof operations with cross-dock service partners (terminals), Capture main opportunities for improvement with our partners, review and align on the action plan, and follow up on open actions to ensure optimal partner performance.
• Project support: Support cross-functional projects seeking to deploy best practices across regions.

• A degree obtained less than two years ago
• Experience in Program Management
• Experience working with data analytics and using these metrics to identify problems
• Experience working with the MS Office suite (particularly advanced Excel) in a professional environment
• SQL Knowledge

Preferred qualifications

• Advanced proficiency in German language in both written and verbal communication
• Knowledge of Lean principles and DMAIC methodology